About Payment
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1. Our payment and bank remittance information.
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We accept the Paypal , Moneybookers , MoneyGram , Bank and Western Union payment. Small or sample order, we accept payment via PayPal.com or Moneybookers.com .
If you don't have a PayPal account, can open paypal site and to open one, then you can pay us fast, safely and easily!
If you don't have a Moneybookers account, can click the logo belowing to open one ,then you can pay us fast, safely and easily!
If you want to pay me through bank、 Western Union or MoneyGram , please contact us for receiver's information.
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2. About payment time
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General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.
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3. Do you accept Visa or Credit Card ?
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Sorry, we can't accept credit card directly. You can pay the money to our PayPal account by your card.
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4. Do you accept Escrow ?
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Escrow is accepted when you make the order on our Aliexpress Store.
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5. Why is there only US price in your website? I’m not from USA how can I pay you US dollars ?
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US dollar has the best negotiability in the world. Every currency can be exchanged to US dollars.
If your primary currency is not USD, you can still pay us USD in PayPal. For Western union, other currencies will be exchanged to USD then be transferred to us. For T/T, you can also pay us US dollars.
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6. About Bank Payment
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After you paid by Bank, please send the copy of payment information to us. We will pack your parcel at first; so when the money arrive our account, we will send it to you in time, then send tracking number to you by email.
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7. Why does the amount you received is less than what I paid in Bank ?
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Besides transaction fee in the bank you make transfer, also, there may be some third party Bank Charge you in the process of telegraphic transfer. If the bank in which you make payment has not business relation with our bank, then payment may be sent to a third party bank first, and then send to our bank. If this happen, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay us.
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8. Can I change the items in my paid order ?
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So as not to delay your order, we cannot delete or change the item, including the color and size in the paid order unless it is out of stock. We beg your understanding.
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About Shipping
Usually We will ship by door-to-door international express delivery packages/EMS/DHL/UPS/TNT/Fedex/Aramex, if the order cubage is more than 1 stere,you can also choose air transportation or sea transportation. that depending on the area you live in.
(international express delivery)as shoppers splurge on gifts for far-away family and friends and scramble to meet that deadline. But consumers crave reliable, convenient, and cheap shipping options year-round. We've evaluated the 6 major carriers -- FedEx,TNT,DHL,UPS,Aramex and the China Postal Service(EMS) -- with the goal of identifying the best cheap shipping provider. We compared factors including cost, reliability, selection of services, and overall customer satisfaction.
1. How long will it take to ship the products ?
It takes 3-10 business days by Fedex/DHL/UPS/TNT/Aramex, depending on your location.
General it takes 3-4 working days to all the world by UPS, and, it takes 5-7 working days by EMS, and takes 4-5 working days by TNT/DHL/Aramex, depending on the area you live in.
2. Could we have any discount of postage ?
Yes , of course! We keep long-term cooperation with DHL/Fedex/UPS/TNT/Aramex and other internationla express companies,and enjoy preferential freight prices.For example: we are the old customer of EMS(started Cooperation from 2009), then we can get 45% discount from the post office of the total.This is a lot of companies do not have the ability. This is a lot of companies do not have the ability.
3. How to calculated does the postage ?
Postage is calculated in accordance with the weight ,So buy more and save more! For example: the EMS express charge is almost the same price for 1 or 5 items with the package. the heavier the parcel, the cheaper the shipping cost per KG.
4. About the delivery time
After you place an order, we will check your order first and then send the invoice to you within 24 hours. include the Accurate postage.（In order to ensure fairness, We send the parcel to you the sequence， Is according to the payment time in turn, rather than the amount of the order amount. So we recommend paying by online Paypal, or immediately by paying for it in other other means), So that after you pay, and we will send it to you within 1-2 working day. And as the new wholesalers, general we could send your parcel to you within 2 working days.
5. Why sometimes I can't check on website of express after receiving the tracking number ?
Because sometimes express delays on updating the information on their website. So please be patient and check it some time later.
About the tracking number?
After your package is sent, we will provide you a tracking number, so you check where is your package.
6. About the risk of customs detension?
1>.Our price dose not include import duties and other fees of countries;
2>.International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly.Due to different policies of different countries, for example, if the goods encounter a customs detention, the customers need to deliver the relevant taxes by themselves;
3>.We will often do related work to help customers smooth customs clearance, such as export by way of "free sample "or "free gift";
4>.We can also make low-price invoice to help declare export according to customer's requirements.
7. Tell me the shipping cost before order
The shipping costs depend on the weight, delivery way(EMS,DHL,UPS,TNT,Fedex,Aramex or sea transit), and destination country. So it is difficult for us to declare an exact shipping fee before you place an order （ the weight of one piece dress is about 0.35kg ,but the Lingerie is about 0.2kg /pc ） . And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you . If you are not satisfied with our shipping fee , you also can choose to cancel your order. Thank you for your understanding.
Could you tell me the shipping cost before order?
Yes , of course!
1>. The freight depends on different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.
2>. After confirm the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.
3>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.
8. Is there any extra charge from you ?
SHOW-LINGERIE Is a Integrity Supplier Portal, We would not charge extra fee other than actual wholesale price and corresponding shipping fee. Meanwhile, we would not responsible for any bank charge of your payment. The order price does not include Custom tax. We'll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries’ Custom tax policy, we are not sure if your package can pass custom without tax.
